What can I anticipate happening during my initial visit?
During your first visit, our goal is to get to know you, clearly understand your dental health condition, and determine the best plan for any required treatments. So we'll spend time asking you questions about your primary dental concerns as well as your medical and dental histories. Our comprehensive oral exam includes an oral cancer screening, TMJ analysis, detailed periodontal evaluation, diagnostic x-rays, digital photos and charting of existing dental conditions. Dr. Giacobbi will review treatment options and answer your questions so you can make an informed decision about your dental health.
Do you accept my insurance plan?
Our practice accepts most major insurance plans. For additional information, simply call our office and we will be happy to research your specific plan. We will be happy to discuss the particulars of your coverage with you prior to any treatment.
Do you accept referrals?
Our office enthusiastically welcomes referrals from our patients. The best compliment you can give is to trust us with the care of your family, friends, neighbors and coworkers. Thank you for your support.
What different payment options you provide?
We offer several payment options:
• Cash or check
• Visa, Master Card, Discover and American Express
• Wells Fargo interest free financing (O.A.C.)
We also offer a 5% bookkeeping discount for prepayment of treatment exceeding $500.
Insurance co-pay and annual deductibles will be collected at the time of service. Our office will gladly file your insurance claim electronically.
How do I get a blank copy of a medical/dental history form before my appointment?
We will gladly provide you with the necessary new patient form prior to your first appointment. Simply click the Patient Forms link and choose the appropriate forms from the listing provided. Now you can quickly print the forms you need and bring them to your first appointment. A free download of Adobe Acrobat Reader is available for your convenience. We can also send forms via USPS if necessary.
What makes you different than any other dental practice I can visit?
Chandler Dental Health is a state of the art office with a beautiful second story view of the Ocotillo lakes at the SWC of Queen Creek and Alma School Roads. Drs. Tom & Grace met in dental school and moved to Chandler to raise their family. They live a mile from the office and enjoy working with a fun and friendly staff Monday through Friday each week. The office hours are convienent for early and late appointments, and we work through lunch so you won’t have to!
What precautions do you take to ensure patient safety?
Our entire practice team is well versed in state-of-the-art sanitation techniques designed to ensure patient safety. First, about 90% of the materials we use for patient care are disposable-- used only once and then discarded. Those items that can’t be disposed are heat-sterilized to kill ALL bacteria and viruses. Second, the treatment room water supply is completely self-contained. We don't use tap water due to the presence of minerals and impurities; we purchase distilled water for use in every operatory. We meet and exceed all infection control guidelines. We are committed to providing safe and healthy dental care to all of our patients and will be happy to answer any questions you may have.
How do the doctors keep up to date on all of the current techniques and materials?
Drs. Tom & Grace review the latest industry journals to keep tabs on research and development in the dental industry. They are actively involved in continuing their education and updating materials and equipment on a regular basis. Attending several continuing education seminars yearly and memberships in local, state, and national dental organizations allows them to remain informed of the best dental techniques. They are committed to providing quality, comfortable, dental care using the latest materials and equipment.
Why did the insurance company lower your fee?
You may receive an Explanation of Benefits(EOB) from your insurance company stating dental fees are higher than usual and customary or in excess of the plan allowance. The insurance company will determine the usual and customary fee by taking a 10-40% discount off the average fee in a geographic area. They will never say “our benefits are too low”.
